Terms and Conditions

Application of the Terms of Service

‍The Go Rewards Application (the App) is provided by Slyp Pty Ltd, ABN 19 613031 271 (Slyp, we, us or our). The App hosts various functionalities, including the loyalty program where merchant-specific loyalty programs (Merchant Loyalty Programs) are made available to customers, allowing you to accrue loyalty points at various merchants using the App (Go Rewards Loyalty Program).

This document sets out the terms and conditions applicable to a customer’s (you, your) use of the Go Rewards Loyalty Program (Terms). These Terms, in conjunction with the Slyp Privacy Policy, govern your use of and access to the Go Rewards Loyalty Program.

By downloading the App and accessing and using the Go Rewards Loyalty Program, you agree to be bound by these Terms, as updated from time to time. If you do not accept these Terms, you should cease using the App and uninstall the App from your mobile device.

Registration as a Go Rewards member

In order to access and fully utilise the Go Rewards Loyalty Program, you will need to be a Go Rewards member. To register as a member, you will need to complete the registration process submitting your first and last name, email address, and telephone number.

Am I eligible?

The Go Rewards Loyalty Program is available to any person who has:

(a) a registered Australian mobile phone number; and

(b) a mobile device capable of accessing the internet (Device).

Unique ID

Once you are registered, your mobile phone number is your unique ID used to access your Go Rewards membership.

Upon signing up to a merchant loyalty program, you will also be allocated a LoyaltyID by the merchant which is your unique identification code for the relevant Merchant Loyalty Program (LoyaltyID). Your Unique ID and LoyaltyID are personal to you, and should not be shared with anyone else..

How do I access the Go Rewards Loyalty Program?

The services and features you can access and use in the App may differ depending on the type of Device you are using, the features released, and the version of the App you are using, and may change from time to time. If we release a new version or update the App, we may require that you download or update to the new version before you can continue to access and use the App or the Go Rewards Loyalty Program.

Register for Merchant Loyalty Programs

Once you are registered as a Go Rewards Loyalty Program member, you will be able to select and register to become a member of the loyalty programs offered by our merchants through the Go Rewards Loyalty Program - we refer to these as the Merchant Loyalty Programs. You will need to complete the registration process and agree to the terms and conditions of service of each Merchant Loyalty Program (Merchant Loyalty Program Terms) that you join using the Loyalty Program.

The merchant determines the Merchant Loyalty Program Terms applicable to participation in the relevant Merchant Loyalty Program. These Merchant Loyalty Program Terms will be made available to you prior to joining the relevant Merchant Loyalty Program.

Accrual

When you make eligible purchases with the merchant, you will be entitled to accrue loyalty points in the relevant Merchant Loyalty Program in accordance with the Merchant Loyalty Program Terms. In order to accrue the loyalty points and benefits in the relevant Merchant Loyalty Program, you will need to scan your LoyaltyID at the time of making a purchase with the relevant merchant. If your LoyaltyID is not scanned at the time of the purchase, the loyalty points and benefits will not be able to be added to your account in the relevant MerchantLoyalty Program (except where you have registered for Payment Linked Loyalty(A.K.A “Linked Cards" (see below)).

Once you become a member of a Merchant Loyalty Program, you will be entitled to accrue the following loyalty benefits using the App (subject to availability of such offers within the relevant Merchant Loyalty Program):

1. Member discounts and offers
   ‍These are regular discounts and offers available to you. No specific action is required by you to activate these discounts and offers beyond identifying your LoyaltyID at the time of purchase.
2. Always on offers
   ‍At times, merchants  will run an offer on a specific product or category of products. These offers are available for set time periods specified in the App. No specific action is required by you to activate these offers beyond identifying your LoyaltyID at the time of purchase of the eligible product at the relevant merchant.
3. Boosted offers
   ‍At times, merchants will run points boosters where you can collect additional points per dollar spent on specific products at specific merchants. Boosted offers are available to members during a limited period (specified within theApp for the relevant offer). In order to collect the additional points, you must activate the boosted offer within the App prior to purchase and identify your LoyaltyID at the time of purchase of the eligible products at the relevant merchant.

Each merchant determines the rate and manner in which loyalty points and other benefits may be earned in its Merchant Loyalty Program. Each merchant also determines which of the offers outlined above, and for how long such offers, are made available to members of the relevant Merchant Loyalty Program.

Each merchant may revise the value of loyalty points in accordance with the applicable Merchant Loyalty Program Terms. We will add and deduct loyalty points/ benefits for the relevant Merchant Loyalty Program as advised by the merchant.

Each loyalty offer will be displayed within the Loyalty Program functionality within the App. You will need to comply with the rules displayed above, or within the App in order to be eligible to earn the relevant loyalty points or benefit.

Payment Linked Loyalty (PLL) ("Linked Cards")

You may choose to opt in to our Payment Linked Loyalty program. Toopt-in to the PLL option, you must:

• follow the link within the App to PLL;
• input the details of your payment card(s) (Visa,Mastercard or EFTPOS) (Payment Card) for the purposes of linking your PaymentCard details to your Unique ID and all Merchant Loyalty Programs.

Your opt-in will then be sent to us for approval by Slyp and by the third party issuer of the Payment Card. Registration for the PLL is only complete when we have all of the required information and it has been approved by the PaymentCard issuer. Once you have opted in to the PLL program, you will automatically receive loyalty points on all eligible purchases with merchants, using the linked Payment Card. Your opt-in to PLL means that you are opted in for PLL for all Merchant Loyalty Programs.

Your opt-in for PLL will be processed by a third party service provider. The PLL service will be subject to the terms and conditions of that service provider. These terms and conditions will be provided to you for review before finalising your opt-in to the PLL.

You must not opt-in for PLL unless you are the authorised user of the Payment Card and have the consent of any third party that jointly owns the account to which your Payment Card is linked, or any employer that has issued the Payment Card. By opting-in to PLL, you warrant to us that you have obtained this consent.

Slyp will not have access to, and does not collect and retain the details of the relevant Payment Cards. The Payment Card details are registered, anonymously tokenised and shared in accordance with the payment card schemes facilitated by a third-party, a PCI-compliant provider as engaged by us from time to time. The third party provider does not store or retain the payment card details following your registration. In order to activate the PLL we will need to provide your details and the Payment Card details to Mastercard or Visa or EFTPOS so that they know you are enrolled in PLL.

Following your registration, we will receive transaction information relating to your eligible purchases using Payment Cards at participating merchants even where you have not scanned your Loyalty ID as part of a transaction with the relevant eligible merchant.

Loyalty points and benefits will be automatically allocated in accordance with the Merchant Loyalty Program Terms (where applicable) depending on your eligible purchase, as if you had provided your LoyaltyID and/or UniqueID (where applicable) at the time of making the eligible purchase.

Full details of how your Payment Card information is collected, used,disclosed, retained and disposed of under the Payment Linked Loyalty programare as outlined in our Privacy Policy as updated from time to time.

You may elect to opt out of the Payment Linked Loyalty at any point, by doing the following:

• log into your Go Rewards account; and
• remove any cards registered under PLL (“LinkedCards”) within the Go Rewards App.

We will action the opt-out as soon as reasonably possible but in any case within 5 Business Days.

The PLL program is only available for Payment Cards where the card holders have been issued with the Payment Card by an Australian financial institution.

You may register, add and remove as many Payment Cards as you wish to your account. We reserve the right to ensure the relevant details of the Payment Card align with the details provided in respect of your Go Rewards Program and Merchant Loyalty Program accounts. In circumstances where your Payment Card is cancelled, lost, stolen, expired or no longer valid, it is your responsibility to update your relevant details within your Go Rewards Program account, with the details of any replacement or renewed Payment Card, and de-register the cancelled, lost, stolen, expired card or card that is no longer valid.  We will be unable to allocate any loyalty points or benefits to you if the relevant card has not been registered for PLL.

You acknowledge and agree that the PLL program is an additional opt-in offering provided to you, and you are otherwise subject to these Terms. If you do not elect to opt-in for PLL, it will not otherwise impact on your ability to collect loyalty points or benefits in accordance with the Merchant LoyaltyProgram Terms.

Refunds and returns

If you make a purchase and earn points and then subsequently return the purchase for a refund, the points you earned in connection with the purchase may be deducted from your member account.  This will be dependent on the rules specified in the relevant Merchant Loyalty Program Terms. We will deduct loyalty points/ benefits for the relevant Merchant Loyalty Program as advised by the merchant.  This may result in a negative points balance within the relevant Merchant Loyalty Program.

Redemption

Once you have accrued the requisite number of points to earn a voucher, a voucher will be automatically generated and added to your account. You will receive a push notification from the App to let you know you have earned a voucher (subject to you having consented to receive push notifications from the App).  

Once you receive your voucher, you must enter the voucher details and/or scan the voucher barcode at the time of purchase at the relevant merchant, in order to redeem the voucher value.

The merchant is responsible for redemption of the loyalty points and vouchers. Slyp is not responsible for and will not be liable for any redemption of loyalty points or vouchers, or the failure to honour the redemption of loyalty points or vouchers.

Vouchers will specify the applicable expiry date of the voucher. The terms applicable to the redemption of any vouchers will be specified in the Merchant Loyalty Program Terms. Merchants will not redeem vouchers after the date of expiry of the relevant voucher.

How do we protect your privacy?

We are committed to ensuring your privacy is protected. The current version of our privacy policy, as updated from time to time, is available on our website at: https://www.slyp.com.au/privacy-policy/

We use the personal information that you have provided as part of your member registration to manage and administer your account. We may share this information with our service providers who assist us to manage the Go Rewards Loyalty Program.

When registering as a member of the Go Rewards Loyalty Program, you also agree to us sending you electronic marketing communications. You will be able to elect how we communicate with you (ie by email and SMS) in relation to our products and services that we think may be of interest to you, including in relation to the merchants and Merchant Loyalty Programs available in the Go Rewards Loyalty Program. We may also communicate in relation to other products and services we offer in addition to the Go Rewards Loyalty Program.

By signing up to a Merchant Loyalty Program, you agree to the merchant sending you electronic marketing communications by email and SMS in relation to its products and services. These communications will be subject to the Merchant Loyalty Program Terms and the merchant’s privacy policy.

If you have registered your payment card details for the purposes of thePLL program, full details of how your Payment Card information is collected, used, disclosed, retained and disposed of under the PLL program are as outlined in our Privacy Policy (as updated from time to time).

Customer account and password security

When you sign up for the App, you will need to choose a password. We encourage you to use a complex password (for example, one that includes a combination of words, numbers and symbols).

You are responsible for maintaining the confidentiality of your login details. You must take all reasonable precautions to keep your password confidential, including not disclosing your password to anyone else.

You must not do anything that could threaten the integrity or security of the App. Without limitation, you must not seek to transmit, distribute or introduce any virus or other malware to the App or hack or disable any part of the App to corrupt data, send spam, unsolicited advertising or promotional material or attempt to affect the operation or functionality of the App.

Do I have to pay any fees?

We do not charge you any fees for downloading and using the Go Rewards Loyalty Program.

Licence and Intellectual Property

Subject to these Terms, we grant you a non-exclusive, non-transferable, limited and revocable license to use the App for personal and/or non-commercial use on a compatible device.

Slyp is the owner of or the licensee of all intellectual property rights in the App. These works are protected by copyright and other laws.

You must not, when using the App:

(a) reproduce, download, duplicate, display all or any parts of the App in any form except where such reproduction is essential for your own personal, non-commercial use of the App;

(b) attempt to sublicense, assign, or transfer this license for the application;

(c) attempt to sell, lease, license or otherwise distribute the App to any third party; or

(d) attempt to reverse assemble, reverse compile, or otherwise obtain or attempt to obtain the source code of the App, except as specifically permitted by law.

With respect to any idea, know-how, concept, technique, invention, discovery or improvement, whether or not patentable, expressed or given to us, you grant to us the right to use, manufacture and market any such product or service without restriction or obligation.

Responsibility for Merchant Loyalty Programs

Each merchant is responsible for their own Merchant Loyalty Program. Slyp is an aggregator of the Merchant Loyalty Programs offered by individual merchants. Slyp has no responsibility or liability for the operation or conduct of the Merchant Loyalty Programs or the earning or redemption of loyalty points or benefits within the individual Merchant Loyalty Programs, except as set out in these Terms.

To the maximum extent permitted by applicable law, Slyp excludes all liability arising in connection with the Go Rewards Loyalty Program and any act or omission of the merchants in connection with the Merchant Loyalty Programs.

Warranty

To the maximum extent permitted by applicable law, the Go Rewards Loyalty Program and all Merchant Loyalty Program -related documentation and technical support are provided by Slyp “as is” and “as available”. Slyp makes no warranties of any kind either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement.

Third party links

The App may contain links to third party websites that are not under Slyp’s control. Slyp is not responsible for, and makes no express or implied warranties with regard to, the information and material on these sites and the underlying policies regarding use and privacy. If you access these third party websites through the App, you are doing so at your own risk.

Liability

To the maximum extent permitted by applicable law, we are not liable to you in respect of any loss or damage you suffer in respect of your use or access or attempted use or access to or reliance on the Go Rewards Loyalty Program, the App or any Merchant Loyalty Program. Without limitation, this includes special, incidental, exemplary, consequential, or indirect damages for any lost profits, business, revenue, goodwill and/or damage to devices and data that result from or relate in any manner to these Terms.

Where our liability to you cannot be excluded, our liability is limited to correcting any mistake or error and, where necessary, re-performing our obligations or re-supplying any relevant services correctly.

Where you have opted into the PLL program, we are not liable for any inaccurate, expired or incorrect payment card details or information, including your potential inability to accrue loyalty points as part of the Go Rewards Program or Merchant Loyalty Programs as a result of inaccurate, expired or incorrect information.

Indemnity

You must reimburse and indemnify us against and in respect of any loss, expense, damage, claim or demand suffered or incurred as a result of you breaching these Terms.

However, you will not be liable to us to the extent any loss, expense, damage, claim or demand is suffered or incurred as a result of the fraud, negligence or wilful misconduct of us or our officers, employees, contractors or agents or any receiver appointed by us.

Suspension

We may suspend your use of the App or the Go Rewards Loyalty Program without prior notice at any time, including, without limitation, if we suspect that the Go Rewards Loyalty Program is being accessed or used otherwise than in accordance with these Terms. A merchant may suspend your access to a Merchant Loyalty Program in accordance with the applicable Merchant Loyalty Program Terms.

Termination

We may disable, remove or terminate your account and access to the App or to the Go Rewards Loyalty Program, without prior notice at any time, if we find that you have breached these Terms. Upon your account being disabled, removed or terminated, you will lose all loyalty rewards accumulated and your personal account details will be removed from the Go Rewards Loyalty Program with the exception of the information we are required to retain in order to identify users for the purpose of preventing fraudulent misuse of the Go Rewards Loyalty Program. We may also disable, remove or terminate your ability to access the App or the Go Rewards Loyalty Program, or cease to offer the App or Go Rewards Loyalty Program, a feature within the Go Rewards Loyalty Program or a specific Merchant Loyalty Program, at any time for any reason. We will advise you in advance of doing so, to the extent it is reasonably practicable for us to do so.

You may delete your account within a specific Merchant Loyalty Program without deleting your member account for the Go Rewards Loyalty Program. You may also delete your Go Rewards Loyalty Program member account. Upon doing so, you will lose all points accrued and we will remove your personal details from the Go Rewards Loyalty Program, with the exception of the information we are required to retain in order to identify users for the purpose of preventing fraudulent misuse of the App or Go Rewards Loyalty Program.

Complaints and disputes

Please contact us directly if you have any complaints or disputes (see the Support section below).

You will raise any complaint or dispute in relation to the App or the Go Rewards Loyalty Program with us, and give us a reasonable opportunity to consider, respond to and resolve your complaint or dispute, before you initiate any legal proceedings (other than legal proceedings for urgent or injunctive relief).

Notifications

We may send you any information, notices or other documents (each a Communication) related to the App or the Go Rewards Loyalty Program by:

(a) notification (including a push notification) or message sent to you or your device through the App (if permitted to do so);

(b) displaying the Communication or making the Communication available to you in your account within the App;

(c) by email to the email address recorded for you in you Go Rewards member account ;

(d) by SMS text message to the mobile number recorded for you in your Go Rewards member account; or

(e) in any other manner allowed by law.

You must ensure that the contact details recorded for you in your Go Rewards member account (including your email address and mobile number) are correct and up-to-date at all times.

Slyp’s right to vary the terms

We may revise these Terms from time to time and the revised version will be effective on the date we specify. In most cases, changes to these Terms will be notified through the App. If our changes to the Terms reduce your rights or increase your responsibilities, we will provide at least 30 days’ notice of the changes to you.

If you continue to use the Go Rewards Loyalty Program after any changes to these Terms become effective, you will be subject to those changes. If you do not agree with any changes to the Terms, you may cease using the Go Rewards Loyalty Program and uninstall the App from your mobile device.

Maintenance

We do not warrant that access to the Loyalty Program will be uninterrupted and the App will be free from errors, glitches, bugs and viruses.

We reserve the right to make the App unavailable at any time in order to carry out maintenance and upgrades.

Support

If you have any questions relating to the Terms, please contact us by email at: support@slyp.com.au.

Severability

If any provision of these Terms is held to be unenforceable, the provision shall be read down only to the extent necessary to make it enforceable. If such provision is unable to be read down, the provision is severed from the remainder of the Terms without affecting the validity or enforceability of the remaining provisions of these Terms, which remain in full force and effect.

Waiver

A failure by us to assert or enforce any right under these Terms does not constitute a waiver of that right nor will any such failure be taken to be a further or continuing waiver of that term or right.

Assignment

We may assign or otherwise transfer or deal with any of our rights and obligations under these Terms at any time without your prior consent. Any assignee will be subject to these Terms as if all references to Slyp or us were to the assignee. If you consider that the assignment is detrimental to you, you may cease using or accessing the Go Rewards Loyalty Program.

Applicable Law

The App and the Go Rewards Loyalty Program are intended for use in Australia.

These Terms are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia and you submit to the jurisdiction of the Courts of New South Wales and Courts hearing appeals from them have non-exclusive jurisdiction in relation to these Terms.