Frequently Asked Questions

Slyp is the technology partner behind Go Rewards and a leading provider of digital loyalty and receipt solutions in Australia. Slyp’s transaction enrichment platform connects brands and customers through everyday purchases, creating simpler rewards, seamless digital receipts and better customer experiences.

Go Rewards brings all your favourite loyalty programs together in one app. Join multiple programs, earn and redeem reward points, unlock exclusive offers and points boosters, link your credit card for Auto Earn at participating merchants, and say goodbye to paper receipts, all in one place.

The Go Rewards App is available on iOS and Android. Simply search Go Rewards in the App Store or Google Play Store to download.

You can use Go Rewards at participating merchant programs and stores listed in the Go Rewards App.

• Simply download the Go Rewards App from the Apple App Store or Google Play Store;
• Create your Go Rewards account;
• Add the Loyalty Program(s) and start earning by scanning your digital loyalty card at checkout or by linking your credit card with Auto Earn, available to use at participating merchants.

Remember to check the App regularly for offers to grow your points balance faster.

See Store Locations in the Go Rewards App to find participating merchants near you.

Loyalty Rewards are the loyalty points, rewards and/or benefits that you may accrue under a Merchant Loyalty Program, which may include member bonus opffers, always on offers, and boosted offers, in each case as made available by the Merchant and displayed in the App in accordance with the applicable Merchant Loyalty Program Terms.

The savings shown in the Go Rewards app represent the discount you have redeemed for your points at checkout across your current linked Merchant Loyalty Programs.

Digital receipts are just like the paper version only delivered to your Go Rewards App. Digital receipts are tax compliant and will support your returns and warranties.

Auto Earn links your credit card to your participating loyalty programs, so your points are captured automatically every time you pay. No need to scan your digital rewards card at checkout.

The Go Rewards App works on Android and iOS mobile devices only. You can log in to your account on multiple devices.

Yes, you can earn and redeem points when you shop online with select merchants that have an online store.

We're always adding new rewards programs to the Go Rewards app. Want to be kept in the loop? Subscribe to our marketing email list to be the first to know when new programs are added.

To join Go Rewards you must be at least 18+ years of age and have an Australian mobile number.

Joining is easy:

• Download the Go Rewards app from the Apple App Store or Google Play and create your Go Rewards account.
• Add Loyalty Program(s): Click on a loyalty program and follow the prompts to join. Existing loyalty members may add their rewards card number (see ”How do I transfer my existing rewards points from an old accounts?”) OR simply skip and create account.
• Earn and Enjoy Rewards. Your digital loyalty card for each program is accessible via the Go Rewards App or you can add it to your Apple Wallet or Google Wallet.

Simply scan your digital loyalty card at checkout or add your credit card to your Go Rewards App to enable Auto Earn (at participating merchants).

Keep checking the app for bonuses and offers to fast track your points earn.

Once you have the Go Rewards app, joining and adding a Merchant Loyalty Program to your Go Rewards app is easy. Simply click on a loyalty program and follow the prompts to join. Once you add the Merchant Loyalty Program your digital rewards card will show on the app home screen and also if you click into the loyalty program.

Joining Go Rewards is free!‍

Join multiple loyalty programs for free, earn and redeem reward points, unlock exclusive offers and points boosters, link your credit card for Auto Earn at participating merchants, and say goodbye to paper receipts, all in one place.

Go Rewards is available to individuals aged 18 and over. Persons under the age of 18 are not permitted to register for or use the Go Rewards App or any of the Merchant Loyalty Programs available through it.

Go Rewards currently only supports Australian mobile numbers. You can only have one Go Rewards account linked to your Australian mobile number.

If you previously belonged to a loyalty program that has since been added to Go Rewards, you may be able to transfer your existing points. There are two ways this can happen: If the merchant has enabled points transfer, you will be prompted to enter your original loyalty membership or card number when adding their program in the Go Rewards App.

In some cases, if you sign up to Go Rewards using the same mobile number linked to your old loyalty account, your points may be automatically matched and transferred during setup. Once transferred, your points will appear in the relevant loyalty program in the Go Rewards App.

Any transfer of existing points is at the merchant's sole discretion and is not guaranteed.Any transfer of existing points is at the merchant's sole discretion and is not guaranteed.

If your points do not appear after completing registration, please contact the relevant merchant directly for assistance.

We've worked with some of our Go Rewards partners to make it easy for existing members to transfer their accounts. If a transfer option is available, you'll be offered it when you sign up for that partner's rewards program in the Go Rewards app.

If you previously belonged to a loyalty program that has since been added to Go Rewards, you may be able to transfer your existing points. There are two ways this can happen: If the merchant has enabled points transfer, you will be prompted to enter your original loyalty membership or card number when adding their program in the Go Rewards App.‍

In some cases, if you sign up to Go Rewards using the same mobile number linked to your old loyalty account, your points may be automatically matched and transferred during setup. Once transferred, your points will appear in the relevant loyalty program in the Go Rewards App.

Any transfer of existing points is at the merchant's sole discretion and is not guaranteed.

If your points do not appear after completing registration, please contact the relevant merchant directly for assistance.

Yes, if the merchant has enabled points transfer, we may still be able to locate your old loyalty membership details for you, even without your card or membership number. Please note transfers are at the merchant's sole discretion and are not guaranteed.‍

To request a transfer, submit a request via the “Help & Support” page in the App or complete the support form at gorewards.com.au/contact-us, providing the following details used to register for your original loyalty program:

• First name
• Last name
• Email address
• Mobile number

We've worked with some of our Go Rewards partners to make it easy for existing members to transfer their accounts. If a transfer option is available, you'll be offered it when you sign up for that partner's rewards program in the Go Rewards app.

If a merchant ceases to participate in Go Rewards, the loyalty points and rewards associated with their program may no longer be available or displayed in the app. The treatment of these points remains at the merchant's discretion, in accordance with their own terms and conditions and any applicable regulations. We recommend redeeming any available points promptly if you become aware that a program is ending.

There are a number of ways you can earn points when you checkout instore:‍

• Scan your digital loyalty card from the Go Rewards app;
• Scan your digital loyalty card from your Apple Wallet or Google Wallet;
• Scan your physical loyalty card;
• Use your linked credit card for Auto Earn at participating stores;

Remember to check your linked Merchant Loyalty Programs in the Go Rewards App to see offers and bonuses to grow your rewards points balance faster.

Open the Go Rewards App regularly to check for Chalenges, Weekly Boosters, exclusive Member Bonus Offers and other Member Perks available in your loyalty programs. Challenges need to be Activated by pressing the Activate button in your merchant program in order to redeem rewards. Your Weekly Boosters also need to be activated, which happens simply when you open the merchant program in the Go Rewards app.  Keep checking the app to identify other member offers that require activation.‍

Enable push notifications in your Go Rewards App to stay across new offers and promotions.

Once you have joined a merchant loyalty program, your digital loyalty cards appear on the homepage of the Go Rewards App. You can also access any card by tapping on the relevant Merchant Loyalty Program and selecting Show Card. Scan the card directly from the app at checkout to earn points.‍

You can also add the card to your Apple Wallet or Google Wallet for quick access at checkout without opening the App.

Alternatively, set up Auto Earn (at participating merchants) to earn points automatically when you pay with a linked credit card - no scanning required.

Yes, you can earn and redeem points when you shop online with select merchants that have an online store.

No, points cannot be awarded for individual purchases made before you joined Go Rewards.‍

If you were previously a member of a partner loyalty program that has since moved to Go Rewards, you may be able to transfer your existing points balance. When you add that loyalty program in the Go Rewards App, you will be prompted to enter your existing membership or account number if the transfer option is available.

Transfer and/or awarding of points is at the discretion of the merchant.

When you scan your digital rewards card at checkout, points typically appear in the Go Rewards App within a few minutes.‍

For Auto Earn transactions, points can take up to 72 hours to appear. If you still haven't received your rewards points after this time please check that your loyalty program supports Auto Earn see the Auto Earn page in the Go Rewards App for a list of excluded programs. If points still haven’t arrived after 72 hours, please contact us via the Go Rewards app “Help &Support” page or at gorewards.com.au/contact-us.

Points are not convertible to cash. Reward points can only be used at checkout to get a discount on your total purchase. Merchant loyalty programs have a minimum redemption amount, usually $5 or $10. Please check the Merchant Terms and Conditions to confirm their specific redemption threshold and increments.

Once you have accumulated enough points to meet your merchant’s minimum redemption threshold, you can redeem them as a discount at checkout.‍

How you redeem depends on your merchant loyalty program. For most programs, scan your digital rewards card or provide your mobile number at checkout and your available balance will be shown on the Point of Sale terminal and you can choose how much to apply, (subject to the Merchant minimum redemption threshold). Some programs require the Go Rewards App to be downloaded in order to redeem. Check the relevant loyalty program terms for details.

Rewards points cannot be exchanged for cash, and cannot be redeemed after their expiry date. Each merchant is responsible for their own terms regarding thresholds, points earn, redemption and expiry you have any issues redeeming, please contact the merchant or reach us via “Help & Support” in the app.

While you can accumulate your points when using Auto Earn at participating merchants, you will still need to scan your digital rewards card or provide your mobile number at checkout in order to redeem your available loyalty points once they reach the merchants minimum redemption threshold. Some programs require the Go Rewards App to be downloaded in order to redeem. Check the relevant loyalty program terms for details.

If you recently redeemed points for a discount and then return an item you earned points on, those points will be deducted from your balance. Occasionally, this can cause your points balance to go negative depending on the timing of your redemption and return.

Points expiry varies between merchant loyalty programs. Check your merchant’s loyalty program terms - available on the merchant’s website or via a link in the Go Rewards App - for the specific expiry timeframe that applies to your program.

If you're returning an item that you previously received rewards points for, the points you earned will be deducted automatically once that item is received back by the store.‍

If your points balance is not sufficient to cover the return, your points balance will become negative. You can earn your way back to a positive balance through regular shopping. Remember to check out Weekly Boosters and Challenges in the app to help accelerate your points earn.

If you forgot to scan your loyalty card, points may still be awarded at the merchant’s discretion. Please contact the merchant where you made the purchase and ask for their assistance. They may ask for a copy of your receipt as proof of purchase.

If you scanned your loyalty card or used Auto Earn at a participating merchant with an eligible card, please allow up to 72 hours for your reward points to appear in the Go Rewards App. If they still haven’t arrived after this time, please contact us via “Help & Support” in the app or at gorewards.com.au/contact-us a copy of your receipt will help us and the Merchant investigate.

Please check the “Activity” page in the Go Rewards App to access your digital receipts and associated points earned on each receipt. If you still think there is an issue, please contact us via the “Help & Support” page in the Go Rewards app or at gorewards.com.au/contact-us.

Check that your loyalty program and card support Auto Earn - see the Auto Earn page in the Go Rewards App for a list of excluded programs and excluded card types.‍

If the program does support Auto Earn and you have an eligible card linked, points can take up to 72 hours to appear after your transaction. If they still haven’t arrived after this time, please contact us via “Help &Support” in the app or at gorewards.com.au/contact-us.

Your Loyalty ID can be found on your Digital Loyalty Card.‍

Please access the relevant Merchant Loyalty Program within your Go Rewards App and navigate to show card. The card number and Loyalty ID are identical.

Once you have joined a merchant loyalty program, your digital loyalty cards appear on the homepage of the Go Rewards App. You can also access any card by tapping on the relevant Merchant Loyalty Program and selecting Show Card. Scan the card directly from the app at checkout to earn points.‍

You can also add the card to your Apple Wallet or Google Wallet for quick access at checkout without opening the App.

Alternatively, set up Auto Earn (at participating merchants) to earn points automatically when you pay with a linked credit card - no scanning required.

Go Rewards is a digital app, we do not issue physical loyalty cards. Your digital loyalty cards are stored in the app and/or added to your google wallet. The digital card can be scanned at checkout, so you always have them with you on your phone.‍

If you have an existing physical card from a previous loyalty program and it is linked to your Go Rewards account, you can continue to use it to earn points by scanning it at checkout.

We recommend using your digital loyalty card in the Go Rewards App where possible, as you’ll be able to see current offers, member bonuses and points boosters that can help you earn points faster.

If your digital card won't scan, there are a few things you can try:‍

Increase your screen brightness - most barcode scanners need a bright screen to read accurately. Access your device’s quick settings and turn brightness up to full before scanning.

Adjust your angle and distance - hold your screen flat (not tilted) and try moving it a little closer to or further from the scanner.

Close and reopen the app - this refreshes the card display. Make sure you have an active internet connection before reopening.

Ask the cashier to enter your details manually - if scanning still fails, provide your registered Go Rewards mobile number at the checkout as an alternative.

If scanning still fails at checkout, please speak to the cashier or store managerhey can look up your account and add your points manually. For persistent issues with the app itself, contact us via “Help &Support” in the app or at gorewards.com.au/contact-us.

Auto Earn links your credit card to your participating loyalty programs, so your points are captured automatically every time you pay. No need to scan your digital rewards card at checkout.‍

To enable Auto Earn, open the Go Rewards App and go to the Auto Earn page. Tap the + button to link your credit card.

Not all loyalty programs or cards support Auto Earn. Check the Auto Earn page in the app to confirm which loyalty programs and which credit cards are eligible.

To see which credit cards are eligible for Auto Earn, check the Auto Earn page in the Go Rewards App. Not all card types or cards issued outside of Australia are supported.‍

You can link up to two (2) credit cards to Auto Earn at any time. Each credit card can be linked to only one Go Rewards account. By linking a credit card, you confirm that you are the authorised user of that card and, where the account is jointly held, that you have the consent of any joint account holders.

If you remove a linked card and later wish to re-add it, please allow up to 48 hours before re-registering that card for Auto Earn.

To opt out of Auto Earn at any time, simply remove your linked credit card(s) from the Auto Earn page in the app by tapping the bin icon next to the card. Opt-outs are processed within 5 business days.

To enable Auto Earn, go to the Auto Earn page in the Go Rewards app and click on the + button to Link your credit card. Check for excluded loyalty programs and eligible credit cards on the Auto Earn page.

When you scan your digital rewards card at checkout, points typically appear in the Go Rewards App within a few minutes.‍

For Auto Earn transactions, points can take up to 72 hours to appear. If you still haven't received your rewards points after this time please check that your loyalty program supports Auto Earn  see the Auto Earn page in the Go Rewards App for a list of excluded programs. If points still haven’t arrived after 72 hours, please contact us via the Go Rewards app “Help &Support” page or at gorewards.com.au/contact-us.

Check that your loyalty program and credit card support Auto Earn - see the Auto Earn page in the Go Rewards App for a list of excluded programs and excluded credit card types.‍

If the program does support Auto Earn and you have an eligible card linked, points can take up to 72 hours to appear after your transaction. If they still haven’t arrived after this time, please contact us via “Help &Support” in the app or at gorewards.com.au/contact-us.

Simply remove your linked credit card(s) from the Auto Earn page in the app by tapping the bin icon next to the card. Opt-outs are processed within 5 business days.

Digital receipts are just like the paper version only delivered to your Go Rewards App. Digital receipts are tax compliant and will support your returns and warranties.

Digital receipts can be found in the Activity tab located on your Go Rewards home screen.

When you complete a shop with one of our rewards partners and scan your digital rewards card or pay with an eligible linked credit card at a participating Auto Earn merchant, a digital receipt will display in the Activity tab of your Go Rewards App.‍

We're sorry to hear that. If you scanned your linked loyalty card at checkout or used Auto Earn at a participating merchant and still did not receive your digital receipt, please contact our team at gorewards.com.au/contact-us so we can investigate the issue.

Yes! All digital receipts found within the Go Rewards app are fully tax compliant and fulfil the ATO guidelines as a legally compliant tax invoice.

Yes, you can. Like many other receipts you've been familiar with, digital receipts within the Go Rewards app include a barcode at the bottom making them simple for businesses to scan when processing returns of claiming under warranty.‍

Please remember to check the specific merchant T&Cs relating to returns and warranties.

Your receipts will be stored for a period of 7 years from the purchase date, after this time they will be deleted from storage and will no longer be visible in the Go Rewards app.‍

If you need to retain a receipt for longer than this time we suggest you take a screenshot of the receipt and store it directly.

Currently you cannot export your receipts and activity. We suggest taking a screenshot of any receipt you'd like to download.

Mobile numbers cannot be changed directly within the App. To update your mobile number, please submit a request via “Help & Support” in the App or at gorewards.com.au/contact-us. Your mobile number is the identifier linking your Go Rewards account to each merchant loyalty program you've joinedping it will update your number across all of them.‍

To protect the security of your account and loyalty points, we will need to verify your identity before making any changes. Please include the following details in your request:

• Full name (as registered on your Go Rewards account)
• Date of birth
• Email address (as registered)
• Postcode (as registered)
• Your old mobile number (as registered)
• Your new mobile number

Your request will be reviewed and referred to the relevant merchant loyalty program(s) for confirmation. If we are unable to verify your identity, we may be unable to process the change.

If you close your Go Rewards account entirely, you will lose all loyalty points across every linked merchant loyalty program. To close your account, go to the Go Rewards App account settings and select Close Account or contact us via Help & Support.‍

If you would prefer to leave just one Merchant Loyalty Program without closing your Go Rewards account, you can leave a specific loyalty program via Settings within the relevant Merchant Loyalty Program in the App. You will lose the loyalty points for that program only - your membership of, and points in, all other loyalty programs will not be affected.

You can choose to leave a Merchant Loyalty Program at any time:‍

• In the Go Rewards App under My Loyalty Programs,
• Open the Program you wish to leave,
• Open Settings and Select Leave {Merchant Program} Rewards.

It's important to note that once you leave the program, all points associated with that Loyalty Program will be forfeited and cannot be reinstated.

If you leave a Merchant Loyalty Program, all points accrued under that program will be forfeited and cannot be reinstated.

Go Rewards accounts are for individual use. Your login details and one-time SMS verification codes are personal to you and should not be shared.‍

If another person would like to earn loyalty points, they can create their own Go Rewards account and join the same merchant loyalty programs.

If you share a device with someone and remain logged in, that person will be able to view and use all of your linked loyalty programs, including your redeemable loyalty points. We recommend logging out of the App if you share a device with others.

The Go Rewards App works on Android and iOS mobile devices only. You can log in to your account on multiple devices.

You can contact support via the Help & Support page in the App or via the website contact form (gorewards.com.au/contact-us).‍

Enquiries regarding your loyalty points will be redirected to the merchant to assist you.

Enquiries requiring technical assistance will be directed to the Go Rewards team.

Yes. You can ask to access or correct your personal information at any time by contacting us.‍

We'll need to verify your identity first, and we aim to respond within 30 days.

You can also access and update some of your personal information via your profile in the Go Rewards App.

For more information on this please visit our privacy policy at slyp.com.au/privacy-policy and our terms and conditions at gorewards.com.au/terms-and-conditions.

Go Rewards is available to individuals aged 18 and over. Persons under the age of 18 are not permitted to register for or use the Go Rewards App or any of the Merchant Loyalty Programs available through it.

To enable Auto Earn, go to the Auto Earn page in the Go Rewards app and click on the + button to Link your credit card. Check for excluded loyalty programs and eligible payment cards on the Auto Earn page.

Simply remove your linked credit card(s) from the Auto Earn page in the app by tapping the bin icon next to the card. Opt-outs are processed within 5 business days.

We use the data gathered through your use of the Go Rewards app to show you the offers you're most likely to find interesting within each merchant rewards program. We also use your data to improve our app experience.‍

We may also share aggregated, de-identified insights about shopping behaviour with Merchant partners for analytics purposes – this data does not identify you personally.

Slyp only shares data with parties that you've consented to share your data with during your onboarding and joining of new rewards programs. This includes the Merchant partners whose rewards programs you join, as well as the service providers and technology partners we use to operate Go Rewards. We may also share aggregated, de-identified insights about shopping behaviour with Merchant partners for analytics purposes - this data doesn't identify you personally.

We only share the data you consent to sharing when you sign up to a merchant rewards program, for example first name, last name, email, Date of Birth, mobile number and postcode. For more information on this please visit our privacy policy at slyp.com.au/privacy-policy and our terms and conditions at gorewards.com.au/terms-and-conditions.

We take steps to protect your personal information from misuse, loss and unauthorised access, including staff training, data encryption and physical security controls. If we experience a data breach that's likely to result in serious harm, we'll notify the Office of the Australian Information Commissioner and affected members as required by law. For more information on this please visit our terms and conditions at gorewards.com.au/terms-and-conditions and review our privacy policy at slyp.com.au/privacy-policy

We only keep your personal information for as long as it's needed to provide our services, or as required by law. Once it's no longer needed, we take reasonable steps to destroy or de-identify it. For more information on this please visit our privacy policy at slyp.com.au/privacy-policy and terms and conditions at gorewards.com.au/terms-and-conditions.

Slyp stores the information you provide when you sign up to the Go Rewards App. This may include your first name, last name, date of birth, email, mobile number, postcode. We also store information about your transactions and shopping activity with participating merchants for the purpose of providing more interesting and personalised offers to you.‍

We only keep your personal information for as long as it's needed to provide our services, or as required by law. Once it's no longer needed, we take reasonable steps to destroy or de-identify it.

For more information on this please visit our privacy policy at slyp.com.au/privacy-policy and terms and conditions at gorewards.com.au/terms-and-conditions.

Some of our service providers may store or process personal information outside Australia. Before this happens, we take steps to make sure those overseas recipients handle your information consistently with the Australian Privacy Principles.‍

For more information on this please visit our privacy policy at slyp.com.au/privacy-policy and Go Rewards terms and conditions at gorewards.com.au/terms-and-conditions.

Yes. You can ask to access or correct your personal information at any time by contacting us. We'll need to verify your identity first, and we aim to respond within 30 days. You can also access and update some of your personal information via your profile in the Go Rewards App. For more information on this please visit our privacy policy at slyp.com.au/privacy-policy and our terms and conditions at gorewards.com.au/terms-and-conditions.

Go Rewards accounts are for individual use. Your login details and one-time SMS verification codes are personal to you and should not be shared.‍

If another person would like to earn loyalty points, they can create their own Go Rewards account and join the same merchant loyalty programs.

If you share a device with someone and remain logged in, that person will be able to view and use all of your linked loyalty programs, including your redeemable loyalty points. We recommend logging out of the App if you share a device with others.

If you have a concern, please contact us. We'll acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you're not satisfied with our response, you can also complain to the Office of the Australian Information Commissioner (OAIC). For more information on this please visit our privacy policy at slyp.com.au/privacy-policy and terms and conditions at gorewards.com.au/terms-and-conditions.

We use automated systems to help Merchants decide things like which personalised offers or bonuses to show you. This is based on factors including but not limited to; your transaction history, engagement with offers, and app usage.‍

By combining these data points, the automated systems aim to deliver a more relevant and customised selection of offers that better suit your individual interests and needs.

Your mobile number acts as your Unique ID for logging in to the Go Rewards App, and we use it to send SMS verification codes when you log in. We also verify your mobile number to help keep your account secure and reduce fraud.‍

If you have agreed to SMS marketing, your mobile number may also be used to send information to you via SMS.

The Go Rewards App will display a range of offers - Challenges, Weekly Boosters, Member Bonus Offers. Open the App regularly to see what’s available to you. Please review any applicable Terms and Conditions associated with the offer displayed in the App.

Some Merchant Loyalty Programs will offer a Welcome Bonus which is often additional points offered to new Go Rewards App customers if they meet minimum spend requirements within a specified timeframe.‍

Please see the Merchant Loyalty Program within the Go Rewards App to see if the program has offered a Welcome Bonus to you. Please refer to the Welcome Bonus Terms and Conditions for guidance on how to meet eligibility requirements and claim the bonus offer.

Member Bonus Offers are exclusive offers made just for Go Rewards members and the best way to start earning points faster.‍

You will find Member Bonus Offers in-store labelled with a specific Member Bonus Offer shelf ticket. Member Bonus Offers are updated regularly, so remember to keep an eye out for them in store!

Please review any applicable Terms and Conditions associated with the offer displayed in the App.

Once you sign up to a merchant's rewards program you automatically get access to products they have added as a Member Bonus.‍

Simply look out for Member Bonus products in store, then when you purchase them at checkout and scan your digital rewards card you will receive your Member Bonus points within the app.

Open the Go Rewards App regularly to check for Chalenges, Weekly Boosters, exclusive Member Bonus Offers and other Member Perks available in your loyalty programs. Challenges need to be Activated by pressing the Activate button in your merchant program in order to redeem rewards. Your Weekly Boosters also need to be activated, which happens simply when you open the merchant program in the Go Rewards app.  Keep checking the app to identify other member offers that require activation.‍

Enable push notifications in the App to stay across new offers and promotions.

Weekly Boosters are personalised offers that let you earn rewards points faster. To see and activate your available boosters, open the Go Rewards App and open the merchant loyalty program you’ve joined. Weekly Boosters will automatically activate when you open the Merchant loyalty program.

Open your Go Rewards app and head to “My loyalty programs”, click on a Merchant loyalty program. Scroll to view your Weekly Boosters. Weekly Boosters will automatically activate when you open the Merchant loyalty programs. The App will display any applicable Terms and Conditions associated with the booster offer.‍

When you purchase a boosted product and scan your digital rewards card, or pay with your Auto Earn linked credit card at participating merchants, your boosted points will be automatically credited to your account. Please review any applicable Terms and Conditions associated with the offer displayed in the App.

You can choose to opt-out of marketing communications from Go Rewards at any time. Update Notifications and Marketing Preferences in the Go Rewards app, use the unsubscribe / opt out link functionality on any of our marketing communications or contact us via gorewards.com.au/contact-us.

Yes, you can choose to opt-out of marketing communications from Go Rewards at any time.‍

Please note that even if you opt out of marketing, you will continue to receive service communications about your account and membership. These include important operational messages such as account security alerts, points balance updates, expiry notices, and changes to terms and conditions or privacy policy. Service communications cannot be opted out of while you remain a Go Rewards member.

We use automated systems to help Merchants decide things like which personalised offers or bonuses to show you. This is based on factors including but not limited to; your transaction history, engagement with offers, and app usage.‍

By combining these data points, the automated systems aim to deliver a more relevant and customised selection of offers that better suit your individual interests and needs.

You can contact support via the Help & Support page in the App or via the website contact form (gorewards.com.au/contact-us).‍

Enquiries regarding your loyalty points will be redirected to the merchant to assist you.

Enquiries requiring technical assistance will be directed to the Slyp team.

If you have a complaint or dispute about the Go Rewards app, please contact us in the first instance via Help & Support in the app or at gorewards.com.au/contact-us. We aim to respond promptly and will work with you to resolve the matter. Please give us a reasonable opportunity to respond before taking any further steps.‍

If you have a complaint or dispute about a store, its products, your membership, or a merchant's loyalty program - including points earned, your points balance, or redemptions - please contact the Merchant directly. Go Rewards provides the app and technology that connects you to each merchant's loyalty program; the Merchant remains responsible for, and in control of, their own loyalty program and your points.

If you haven't received your verification code, try the following:‍

• Check mobile reception is available for receiving SMS messages
• Wait up to 60 seconds, messages can be delayed
• Tap "Resend code" to request a new SMS
• Check that Go Rewards hasn't been blocked or filtered to your spam/junk folder by your phone or mobile carrier

If you do not receive a code after multiple attempts, please contact us via “Help &Support” in the App or via the website at gorewards.com.au/contact-us.

Mobile numbers cannot be changed directly within the App. To update your mobile number, please submit a request via “Help & Support” in the App or at gorewards.com.au/contact-us. Your mobile number is the identifier linking your Go Rewards account to each merchant loyalty program you've joined updating it will update your number across all of them.‍

To protect the security of your account and loyalty points, we will need to verify your identity before making any changes. Please include the following details in your request:

• Full name (as registered on your Go Rewards account)
• Date of birth
• Email address (as registered)
• Postcode (as registered)
• Your old mobile number (as registered)
• Your new mobile number

Your request will be reviewed and referred to the relevant merchant loyalty program(s) for confirmation. If we are unable to verify your identity, we may be unable to process the change.

Go Rewards currently only supports Australian mobile numbers. You can only have one Go Rewards account linked to your Australian mobile number.

If you're returning an item that you previously received rewards points for, the points you earned will be deducted automatically once that item is received back by the store.‍

If your points balance is not sufficient to cover the return, your points balance will become negative. You can earn your way back to a positive balance through regular shopping. Check out Challenges and Weekly Boosters in the app to help accelerate your points earn.

If you forgot to scan your loyalty card, points may still be awarded at the merchant’s discretion. Please contact the merchant where you made the purchase and ask for their assistance - they may ask for a copy of your receipt as proof of purchase.

If you scanned your loyalty card or used Auto Earn at a participating merchant with an eligible card, please allow up to 72 hours for your reward points to appear in the Go Rewards App. If they still haven’t arrived after this time, please contact us via “Help & Support” in the app or at gorewards.com.au/contact-us a copy of your receipt will help us and the Merchant investigate.

Please check the “Activity” page in the Go Rewards App to access your digital receipts and associated points earned on each receipt. If you still think there is an issue, please contact us via the “Help & Support” page in the Go Rewards app or at gorewards.com.au/contact-us.

If your digital card won't scan, there are a few things you can try:‍

Increase your screen brightness. Most barcode scanners need a bright screen to read accurately. Access your device’s quick settings and turn brightness up to full before scanning.

Adjust your angle and distance. Hold your screen flat (not tilted) and try moving it a little closer to or further from the scanner.

Close and reopen the app. This refreshes the card display. Make sure you have an active internet connection before reopening.

Ask the cashier to enter your details manually. If scanning still fails, provide your registered Go Rewards mobile number at the checkout as an alternative.

If scanning still fails at checkout, please speak to the cashier or store managercan look up your account and add your points manually. For persistent issues with the app itself, contact us via “Help &Support” in the app or at gorewards.com.au/contact-us.

Currently you cannot export your receipts and activity. We suggest taking a screenshot of any receipt you'd like to download.

We're sorry to hear that. If you scanned your digital rewards card or provided your linked mobile number at checkout or used Auto Earn at a participating merchant and still did not receive your digital receipt, please contact our team at gorewards.com.au/contact-us so we can investigate the issue.

Yes, if the merchant has enabled points transfer, we may still be able to locate your old loyalty membership details for you, even without your card or membership number. Please note transfers are at the merchant's sole discretion and are not guaranteed.‍

To request a transfer, submit a request via the “Help &Support” page in the App or complete the support form at gorewards.com.au/contact-us, providing the following details used to register for your original loyalty program:

• First name
• Last name
• Email address
• Mobile number