Frequently Asked Questions

Go Rewards is the new home for rewards, powered by Slyp, that brings all of your favourite loyalty programs under one roof. Earn rewards, save money and capture all your digital receipts in one secure and convenient mobile app.

Slyp is Australia's most trusted loyalty and receipts partner that brings you Go Rewards. Slyp's transaction enrichment platforms help to bring brands and consumers closer together to create better customer experiences.

You can contact our team here. We look forward to hearing from you!

We currently have 5 loyalty partners live in the Go Rewards app and plenty more to come! You can see our full list of partners and where to shop with Go Rewards here.

You can find all of your digital loyalty cards on the homepage of the Go Rewards app and also within the specific loyalty programs you have joined.

And with Auto Earn you can link your loyalty cards to your payment card, so you never have to scan a loyalty card at checkout! Learn how to link your card here.

Go Rewards is built to meet your unique shopping habits, meaning that every person will need to set up their own Go Rewards account to start earning their own rewards.

Go Rewards is a mobile only solution, helping to save the clutter of physical cards from your wallet and ensuring you never forget your rewards card again!  

We're sorry to hear that. Please try closing and re-opening the app to see if that rectifies the issue. If the problem continues please contact us and we'll investigate this for you.

Did you know that with Auto Earn you no longer need to scan a loyalty card to earn points? Simply link your loyalty card to your payment card and earn points automatically.

Yes, you can still earn points when you shop online with select merchants.

If you delete your Go Rewards account, you forfeit all of your points and vouchers.

Please reach out to our team here so that we can support you with this update.

The Go Rewards app works on Android and iOS mobile and tablet devices only.

Joining Go Rewards is completely free!

Earning points is easy. Once you've downloaded the Go Rewards app and joined a Merchant Loyalty Program, you can start earning points through your personalised boosters, or by finding exclusive member bonuses in-store.

Remember to always scan your digital loyalty card, or pay using your Auto Earn linked card when you checkout so that you never miss out on points.

Your points should appear almost immediately after your purchase. In some cases, this may take a little longer.

Points expiry differs for each merchant loyalty program. Please refer to the for the specific merchant on how, if at all, your earned points expire.

We're sorry to hear that. Please contact us and we'll investigate this right away.

We're sorry to hear that. Please contact the merchant where you made the purchase and they will be able to assist.

We're sorry to hear that. Please contact the merchant where you made the purchase and they will be able to assist.

We're sorry to hear that. Please try closing and re-opening the app to see if that rectifies the issue. If the issue persists, please contact the merchant where you made the purchase and they will be able to assist.

Did you know that with Auto Earn you no longer need to scan a loyalty card to earn points? Simply link your loyalty card to your payment card and earn points automatically.

If you're returning an item, the points you earned will be deducted automatically once that item is received back by the store.

We have worked with some of our Go Rewards partners to transfer existing loyalty customers over from old programs. When you sign up for a loyalty program in the Go Rewards app, if the option to transfer your existing account is available it will be offered to you at that point.

Weekly Boosters are personalised offers made just for you so that you can earn rewards faster!

Open your Go Rewards app and select the merchant's loyalty program you're wanting to shop with. Scroll to view your Weekly Boosters and tap Boost to activate a specific offer, or you can choose to Boost All which will boost every offer available to you.

When you purchase this item in store and scan your loyalty card, or pay with your Auto Earn linked card, your boosted points will be automatically added to your account.

Member Bonuses are exclusive offers made just for Go Rewards members and the best way to start earning points faster.

You will find Member Bonus products in-store labelled with a specific Member Bonus shelf ticket. Member Bonuses are updated regularly, so remember to keep an eye out for them in store!

Once you sign up to a merchant's loyalty program you automatically get access to products they have added as a Member Bonus.

Simply look out for Member Bonus products in store, then when you purchase them at checkout and scan your loyalty card you will receive your Member Bonus points within the app.

Auto Earn is our brand new feature that allows you to turn your payment card into your loyalty card.

Say goodbye to scanning loyalty cards at checkout, with Auto Earn you simply shop, pay using your linked card and walk away with your reward points captured automatically.

We have partnered with Visa and Mastercard meaning you can link any Visa or Mastercard debit and credit cards within your Go Rewards app, to any of your existing Go Rewards loyalty programs.

You cannot link cards issued by American Express, Maestro, or any cards issued outside of Australia.

While it is rare, on occassions rewards points can take up to 72hrs to appear in your Go Rewards app. If you still haven't received your rewards points after 72hrs then please contact us here.

While you can accumulate your points automatically when using Auto Earn, you will still need to scan your digital loyalty card or digital voucher in order to redeem your rewards at checkout.

We have worked with some of our Go Rewards partners to transfer existing loyalty customers over from old programs. When you sign up for a loyalty program in the Go Rewards app, if the option to transfer your existing account is available it will be offered to you at that point.

Go Rewards will be adding new rewards programs soon. Subscribe to our marketing email list to be the first to know when new programs are added.

When complete a shop with a merchant loyalty program you have joined, a digital receipt will be made available in your 'Activity'.

Digital receipts can be found in the Activity tab located on your Go Rewards home screen.

Some of our Go Rewards partners offer digital receipts but not a Merchant Loyalty Program - you can see a full list of these partners here.

We are working hard to bring you more Go Rewards partners offering loyalty!

Yes! All digital receipts found within the Go Rewards app are fully tax compliant and fulfil the ATO guidelines as a legally compliant tax invoice.

Yes, you can. Like many other receipts you've been familiar with, digital receipts within the Go Rewards app include a barcode at the bottom making them simple for businesses to scan when processing returns of claiming under warranty.

Please remember to check the specific merchant T&Cs relating to returns and warranties.

Your  receipts will be stored for the length of the life of your mobile number, or until you delete the Go Rewards app.

We're sorry to hear that. Please contact our team here so we can investigate the issue.

Currently you cannot export your receipts.

Slyp only shares data with parties that you've consented to share your data with. This includes Our Partners within the Go Rewards app.

Data gathered through your usage of the Go Rewards app is used to inform Go Rewards on the best offers to serve you within each merchant loyalty program. We also use your data to improve our app experience. 

We only share the data you consent to sharing when you sign up to a merchant loyalty program, for example first name, last name, email and mobile number. For more information on this please visit our terms and conditions.

Go Rewards only stores the information you provide when you sign up to the app. This includes your first name, last name, email and mobile number. If you choose to delete your account, we remove this information upon successful account deletion. For more information on this please visit our terms and conditions.

Yes, you can choose to opt-out of marketing requests at any time and this will not impact your ability to earn points.

In order to reduce fraud, Go Rewards requests and verifies your mobile number.

If you would like us to delete your personal information, please follow the instructions in the app to delete your Go Rewards account.

Receive your $10 Supabarn voucher when you sign up to Supa Rewards and complete x2 shops each worth $50 within the first 60 days. Make sure you scan your Supabarn loyalty card, or pay using your Auto Earn linked card on both these shops!

Vouchers can only be used once and cannot be exchanged for cash. So, make sure you get the full value of your voucher when you use it in store.

Open your Go Rewards app and select Supa Rewards. Scroll to view the Weekly Boosters and tap Boost to activate a specific offer, or you can choose to Boost all which will boost every offer available to you.

When you purchase a boosted item in store and scan your Supa Rewards loyalty card, or pay using your Auto Earn linked card and your boosted points will be automatically added to your account.

With Stock up and Earn, you receive 10x points on any shop over $100 on the first Thursday of every month.

Supa Rewards will be live in select Supabarn stores including Casey, Crace, Kingston, Annandale, Gymea and San Souci.

Receive your $10 Maloneys voucher when you join Maloneys Rewards and complete x2 shops each worth $50 within the first 30 days. Make sure you scan your Maloneys Rewards loyalty card, or pay using your Auto Earn linked card on both these shops!

Vouchers can only be used once and cannot be exchanged for cash. So, make sure you get the full value of your voucher when you use it in store.

Open your Go Rewards app and select Maloneys Rewards. Scroll to view the Weekly Boosters and tap Boost to activate a specific offer, or you can choose to Boost all which will boost every offer available to you.

When you purchase a boosted item in store and scan your Maloneys Rewards loyalty card, or pay using your Auto Earn linked card and your boosted points will be automatically added to your account.

Maloneys Rewards is only available to use when shopping at Maloneys Grocer stores.

Maloneys Rewards is available across all Maloenys Grocer stores, including Surry Hills, Rozelle, Coogee and Woollahra.

Download the Go Rewards app and join Gong Grocer Loyalty today to instantly receive your $2.00 reward.

There's more! Earn an additional $5.00 Gong Grocer reward when you complete 2 x shops of any value in your first 14 days as a member.

Rewards can only be claimed in $5.00 increments, only used once and cannot be exchanged for cash. So, make sure you get the full value of your reward when you use it in store.

Open your Go Rewards app and select Gong Grocer Loyalty. Scroll to view the Weekly Boosters and tap Boost to activate a specific offer, or you can choose to Boost all which will boost every offer available to you.

When you purchase a boosted item in store and scan your Gong Grocer Loyalty card, or pay using your Auto Earn linked card, or by providing your mobile number, your boosted points will be automatically added to your account.

Remember, new Weekly Boosters are available every Monday. So don't forget to check your app, get boosting and start your week right.

If you were part of our old Family Loyalty program and your account details were up to date, your points will have been transferred to the NEW Gong Grocer Loyalty program. Simply download the Go Rewards app and join Gong Grocer Loyalty to setup your account and access your existing points.

Gong Grocer Loyalty is available at both our stores located in Sydney CBD World Square and our localised IGA situated in Kingsford on Anzac parade.

Receive your $10 reward when you join Ahmedi's IGA Rewards and complete 2 x shops each worth $50 or more within the first 60 days of becoming a member. Make sure you scan your Ahmedi's IGA Rewards card, or pay using your Auto Earn linked card, or provide your mobile number at checkout on both these shops!

Rewards can only be claimed in $10.00 increments, only used once and cannot be exchanged for cash. So, make sure you get the full value of your reward when you use it in store or online.

Open your Go Rewards app and select Ahmedi's IGA Rewards. Scroll to view the Weekly Boosters and tap Boost to activate a specific offer, or you can choose to Boost all which will boost every offer available to you.

When you purchase a boosted item in store and scan your Ahmedi's IGA Loyalty card, or pay using your Auto Earn linked card, or by providing your mobile number, your boosted points will be automatically added to your account.

Remember, new Weekly Boosters are available every Wednesday. So don't forget to check your app and get boosting.

If you were part of our old Ahmedi's IGA Rewards and your account details were up to date, your points will have been transferred to the NEW Ahmedi's IGA Rewards program. Simply download the Go Rewards app and join Ahmedi's IGA Rewards to setup your account and access your existing points.

Ahmedi's IGA Rewards is available across all Ahmedi's IGA stores, including Gulgong, Kandos, Molong, Luddenham and Stockton.

*Ahmedi's IGA Rewards is not a rewards program for all IGA independent supermarkets across Australia.

Receive your 100 rewards points when you join MCQ Rewards and complete your first shop. Make sure you scan your MCQ Rewards card or pay using your Auto Earn linked card at checkout.

Open your Go Rewards app and select MCQ Rewards. Scroll to view the Weekly Boosters and tap Boost to activate a specific offer, or you can choose to Boost all which will boost every offer available to you.

When you purchase a boosted items in store and scan your MCQ Rewards card, or pay using your Auto Earn linked card, your boosted points will be automatically added to your account.

Remember, new Weekly Boosters are available every Saturday. So don't forget to check your app and get boosting.

MCQ Rewards is available across all MCQ Supermarketing including, Malaga, Morely, Armadale, Subiaco and Mirrabooka.